We are always looking for people to join OUTLine.

OUTLine is a specialist service, but much of our speciality is the lived experience of LGBTIQ+ people. We follow best practice to keep you and our callers safe. Part of that is trying to make volunteering something welcome and different for you. If you have any questions at all about volunteering for OUTLine, ask us… we’re in the business of listening!

Training dates for 2019:

  1. March 16th and 17th & 23rd and 24th
  2. June: 8th, 9th and 15th & 16th
  3. August: 24th, 25th and 31st and 1st (September)
  4. November: 23rd,  24th and 30th and 1st (December)

OUTLine’s fun and informative 4-day training course is provided free of charge to new volunteers who

  • are LGBTIQ+ identifying people
  • commit to at least one 3-hour shift a month AND attending a monthly upskilling/clinical supervision forum.

OUTLine believes that everyone has a role to play in making safer communities for people of all genders, all sexual orientations and all sex identities – including cis-gender straight people! If you do not identify with the LGBTI+ communities but want to help OUTLine’s work, don’t hesitate to get in touch. Only LGBTIQ+ people take calls on 0800 OUTLINE because many of our callers have not reached out to the LGBTI+ community before. OUTLine trains people with lived experience of being LGBTIQ+ safely to draw on their own history to engage meaningfully with callers.

To be an OUTLine volunteer phone call taker you need to attend all 4 days. The course starts each day at 10am and finishes at 4.30pm.

The course includes “must know” information about our LGBTI+ communities and skills training in empathetic reflective listening. In the course you learn about Rainbow resources, sex and sexuality, building empathy and developing active listening skills.

After the course, you will be buddied with one of our senior volunteers so you can gently and confidently build on the learning as you really make a difference to our many callers.

Got a question? Head over to the Contact Us page to get in touch! Otherwise download and complete our volunteer application form: