We are always looking for people to join OUTLine!

OUTLine provides Aotearoa’s rainbow communities, as well as their friends and whānau, with an 0800 support line to access support, information and a sense of community.

Our phone service runs from 6pm-9pm every day and is answered by trained volunteers from the LGBTIQ+ community, who commit to at least one 3-hour shift a month and attend a monthly upskilling/clinical supervision forum.

Volunteers are trained to support callers with gender identity, sexual orientation, diverse sex characteristics, and issues that affect rainbow communities. Some of the topics people call to talk about include family relationships, loneliness and isolation, sexuality and gender identity, sexual health, navigating gender-affirming healthcare and meeting people

After the course, you will be buddied with one of our senior volunteers, so you can build on the learning as you work to make a difference to our callers.

Volunteers must complete our 4-day weekend training course, which is provided free of charge to new volunteers.

Training dates for 2019:

  1. March 23rd, 24th, 30th and 31st
  2. September: 7th, 8th, 14th and 15th
  3. November: 23rd,  24th, 30th and 1st (December)

The course includes must know information about our LGBTI+ communities, as well as training in empathetic reflective listening. In this course you will learn about Rainbow resources, sex and sexuality, building empathy and developing active listening skills.

OUTLine follows best practice to keep you and our callers safe. If you have any questions at all about volunteering for OUTLine contact [email protected]

OUTLine believes that everyone has a role to play in making safer communities for people of all genders, all sexual orientations and all sex identities – including cis-gender straight people. If you do not identify with the LGBTI+ communities but want to help OUTLine’s work, don’t hesitate to get in touch for other volunteering opportunities.

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