Join the team at OUTLine!

Role: Support Line Coordinator

Location: Auckland CBD

Pay: $23 per hour

Hours: 30 hours per week

Start date: Early May 2018

OUTLine is pleased to call for applicants for the newly created position of Support Line Coordinator. As the Support Line Coordinator for OUTLine, you will lead the development and management of the 0800 OUTLINE peer support line service. Our volunteers are key to the success of the support line service and managing them will be an important part of the role.

The key areas of responsibility are:

  1. Oversee the 0800 OUTLINE peer support line service
  2. Ensure the quality and safety of the support line
  3. Manage the volunteer call takers
  4. Coordinate volunteer training
  5. Ensure the resources needed by volunteer call takers are available
  6. Maximise the hours that the support line service is answered

The outcome of your role will be to grow the capacity and quality of the 0800 OUTLine support line service and improve the experience of volunteers with the organisation. Your role will support the growth and expansion of OUTLine as the best national source for LGBTIQ+ information and provider of quality services.

Download the complete job description here:  Support Line Coordinator JD March 2018

Please note that all applicants must be eligible to work in New Zealand.

To apply for the position, please complete this online form. Applications close 10pm Sunday 15th April, 2018.


*Includes gay, lesbian, bisexual, transgender, takatāpui, intersex, fa’afafine, queer and questioning